Posts Tagged ‘Twitter’

Ready to truly reach customers? Get Eric engaged.

By Elizabeth Hansen, March 23, 2012

Last year, Americans sent more than 107 trillion emails. Only the timely, relevant messages even got opened.

Flint Group clients reach more customers and prospects thanks to Digital Marketing Strategist Eric Piela, who is based in our Fargo office. He manages our Engage automated marketing and related interactive programs.

And it’s not just those results that sing.

Besides being a true father and husband, Eric’s passion is music: Making music. Listening to music. As he explains, “I’m not sure there is anything more powerful and provoking than music.”

Ask anyone within earshot of Eric’s office, and you’ll hear that music is a constant,” Eric says: “Music is a catalyst for inspiration some days and therapy for those days that just don’t seem to end. I believe music is about expressing emotions, beliefs and stories through instruments and lyrics. You can make parallels to composing a successful marketing campaign: instruments optional.”

A rare moment (Eric’s not singing, humming or laughing—and all his renditions contagious)

A rare moment (Eric’s not singing, humming or laughing—and all his renditions contagious)

Our resident rock star

His most infamous musical endeavor (so far) was participating in the Fargo Star local singing contest.

2008 Fargo Star Eric Piela performance

“I submitted a video of me singing a capella or ‘Aca-Piela (a nickname of mine in high school). The public voted on the posted contest videos, and the top-10 ranked entries performed live at an area restaurant/bar. I survived the cut.

“While most contestants sang slow country ballads, I took a different approach and performed a club favorite, ‘Yeah’ by Usher.  The pulsing bass, junior high dance moves and attempt at R&B vocals must have done the trick – the votes were tallied and I was crowned the 2008 Fargo Star,” Eric says.

Watch Eric’s Usher performance:

Making messages come alive

Eric’s workdays are filled with campaign strategy meetings as well as executing email campaigns for clients. As he explains, “While I’m filling others’ inboxes with relevant and timely messages, I also manage my own inbox, often putting out client fires as they come up. Saving lives, one email at a time.”

Trading protein shakes for Pinot Noir

Until a few months ago, Eric’s weeknight evenings included workouts at the YMCA followed by protein shakes and TV dinners while watching sitcoms with his wife, Jill. Then, they were blessed with a baby boy, Elliot. “Now, it’s bottle feedings, fishing for those first few smiles, tubby times and lullabies, followed by a sizable glass of red wine,” Eric says. “Pinot Noir or bust!”

Do, Re, Mi... Eric with wife Jill and their little Elliott. Think he doesn't get the best lullabies?!

Do, Re, Mi... Eric with wife Jill and their little Elliott. Think he doesn't get the best lullabies?!

“The greatest of games”

Weekends, Eric and Jill really focus on family time. “In addition, there’s obligatory house cleaning and errand running,” he says. “I’m a movie buff so we usually snare a rental at Redbox. In the summer, we head to Minnesota lake country and I try to squeeze in a round of golf. Golf is the greatest of games.”

Growing up Glee (or not)

“As for my music prowess, it’s a one-two punch of nature and nurture,” Eric says. “My older brother and I were born with the ability to carry a tune. Perhaps more importantly, music was a thread stitched in the fabric of my upbringing. I sang while my grandpa played the accordion. We had Willie Nelson Taco Nights: my dad made tacos while I wailed with Willie Nelson records. I was also involved in piano recitals, international music camps and high school swing choirs. Mine were not nearly as sexy as Glee portrays!”

Young Eric at the mic, with his dad and grandpa on accordion.

Young Eric at the mic, with his dad and grandpa on accordion.

Life is a musical

“I don’t have delusions of grandeur about my music prowess, but I still love to sing whenever I can,” Eric says. “Formally, I sing as part of worship team at Hope Lutheran church. Likewise, I’ve been the wedding singer for many friends, family members and strangers. Informally, life’s a musical. Much to my wife’s chagrin, the shower, office holiday parties and the frozen food section at Hornbacher’s grocery store are everyday stages for me. I guess I don’t have a filter, mostly I don’t even realize I’m singing. My friends call it a musical Tourette’s syndrome.”

Eric’s playlist

I listen to Sinatra when it’s time to cook,” Eric says. “I listen to CCR when it’s time to camp. I listen to Zach Brown Band when it’s time to chill. I listen to Jay-Z when there’s time to kill. I listen to Mozart when it’s time to think.  And listen to Black Eyed Peas when it’s time to drink!’

Follow and connect with Eric:

Twitter

LinkedIn

Get to know a Flintster: Q + A with Eric!

What’s your dream job? Ryan Seacrest’s job

Which job would you not want to have? A diaper genie

What was your first job? Bus boy at a local Chinese restaurant

What did it teach you? Sometimes in life you just have to clean up someone else’s mess. Oh, that and apparently getting paid cash from the till each night isn’t a common business practice.

What is one thing you’d be willing to practice for an hour a day? Break-dancing; When I was 8 years old, I learned to “moon walk” by watching a Michael Jackson’s “Billie Jean” VHS video over and over again.

What’s the best advice you ever got? “Dance like no one is watching. Sing like no one is listening. Love like you’ve never been hurt and live like it’s heaven on Earth.”  – Mark Twain

What sound do you love? A golf ball dropping in the hole

What scent do you love? A campfire; can’t help but reminisce of childhood camping trips

Tuned in to Twitter | Flint Group Writers on the value of tweeting

By Elizabeth Hansen, June 14, 2011

The first reports of Osama bin Laden’s death? Twitter.

Some shared the news unknowingly, like an IT consultant:

sohaib small normal Twitters Newest Celebrity: Sohaib Athar aka @ReallyVirtual Who LiveBlogged The Osama Bin Laden Raid Thinking It Was A Helicopter Crash@sohath ReallyVirtual

 Helicopter hovering above Abottabad at 1AM (is a rare event).

 

Other tweeters were in the know, such as Donald Rumsfeld’s former Chief of Staff:

Keith Urbahn @keithurbahn

So I’m told by a reputable person they have killed Osama Bin Laden. Hot damn.

 

Intentional or not, these tweets show the power of this social media platform.

twitter

Amidst the bin Laden events, the Flint Group Writers were spending a month focused on Twitter, specifically looking to intricately understand the medium and harness its power for our clients and their goals. We found ways to share and enhance our personal and professional interests, from Macs to fringe music to games-in-progress sports action. We see Twitter as a good place to interact with other marketing communications professionals, including media outlets. We understand how Twitter can allow organizations to provide more attentive customer service. Several writers now turn to Twitter first for news, from local happenings in rural areas to major international developments that may affect our clients. Many writers now follow and interact with professionals who will boost Flint’s service to clients. A few are just looking to vent about their favorite sports teams. And all of us are on the prowl for opportunities in and around Twitter that will benefit our clients.

Do you tweet? Personally and/or professionally? What are your Twitter experiences? We always like to from you.

Going Beyond Print Ads

By admin, March 4, 2010

With the new age of media, companies have the chance to go well beyond traditional print ads, billboards and television commercials to get their message out.

Social media (e.g. Twitter, Facebook) gives companies the chance to more directly reach their customers and engage them with timely offers and relevant information.

Businesses should be on the lookout for these social media opportunities and understand how they might play a role, along with traditional media.

For example, the University of Minnesota Duluth men’s hockey team will be ushering in a new generation of hockey in Duluth on December 30, 2010. The state-of-the-art Duluth Entertainment Convention Center will be completed and the University of North Dakota will be coming to town for the US Hockey Hall of Fame game against the Bulldogs.

This facility will allow for an additional 1,500 seats, 15 luxury boxes, an NHL regulation sheet of ice, and a four-panel video board to showcase game highlights. This means a plethora of new ways for advertisers to step out of the traditional norms of advertising.

Businesses can go beyond the traditional program ad and interact with Bulldog fans right on their mobile devices, driving traffic to their stores and generating buzz for their business. Well beyond hanging a banner in the arena, businesses can take advantage of the UMD Athletics’ Facebook and Twitter channels to interact with fans online and direct traffic to their websites.

Opportunities like these are growing exponentially. Take time to learn about them and how they could fit with your business.

Live from Vancouver

By Debbie Morrison, February 22, 2010
LiveCity Yaletown

LiveCity Yaletown

When the cauldron was lit and the games of the 2010 Olympics were declared open, HatlingFlint was there at the Opening Ceremony, tweeting live. And we weren’t alone. Turns out there were lots of tweeters inside BC Place, around Vancouver, and all over the world who were sharing their Olympic experiences from where they were at that moment. This may not seem that unusual, but looking back only four years ago to the last winter Olympics, social media was virtually unknown. Today, social media is playing a very big role in connecting fans with athletes, teams, countries, and the overall Olympic experience.

It is for this reason that the US Speedskating team has added two members of the HatlingFlint team to their Olympic delegation, for the sole purpose of managing their social media campaign. Many of the athletes such as Apolo Ohno, Allison Baver, Jordan Malone, and Katherine Reutter, just to name a few, were already veterans of social media, but for the team as a whole, it was new.

Members of the US Speedskating team skating in Vancouver

Members of the US Speedskating team skating in Vancouver

The purpose of this new social media campaign that is still in its infancy, is to bring the Olympic experience of the team to fans of Speedskating, and continue with a sustaining program after the Olympics are over. Despite the well-publicized sponsorship of Comedy Central’s Stephen Colbert of the US Speedskating team, after the Olympics are over, his involvement will be complete, so the team continues to seek a new gold-level sponsor who will take the torch from Colbert. Having a sophisticated social media campaign in place will be attractive to any future sponsor, and can serve as an additional means by which to get this message out.

The primary components of the campaign include:
Facebook fan page – updated several times per day with photos, race updates, and of course, daily medal counts. Fans have also engaged by adding their own photos of them wearing their Colbert Nation caps, historic photos of Olympics from the past, and posting questions about where  to get tickets to events.
Twitter – most popular are the live tweets from the venues as the races unfold. Even though some of the events are not broadcast or delayed, fans can choose to follow the action immediately. Two times per week, a trivia quiz keeps fans coming back to answer a question and go into a drawing for a cool prize.
YouTube – new videos are uploaded showing many different sides of athletes from competitions, practices, goofing around, and their opinion on brussel sprouts.
Blogs – daily monitoring allows us to comment on every blog that mentions Speedskating in some way; so far there have been over 100 blog posts to date and growing. Featured bloggers are added to the facebook page which helps give them even more exposure.

So take advantage of this new phenomenon and join in the fun. Engage with the US Speedskating team online and we’ll keep you up to date on every possible moment we can, now through the Olympics, and well into the future.

Can social media help sell tickets?

By Elizabeth Hansen, January 27, 2010

Social media can accomplish a lot. Solve customer service issues. Provide insights. Forge connections. Identify opportunities. And, we now know for certain, help sell tickets and definitely increase awareness.

In partnership with UND Fighting Sioux Athletics, SimmonsFlint and Flint Interactive developed and implemented a social media campaign to promote “Meltdown at The Ralph,” one night of UND basketball in key games at the majestic Ralph Engelstad Arena, usually reserved for UND hockey.

Meltdown at the Ralph

We created an online landing page, where we aimed all other platforms, including:

  • YouTube videos featuring players and coaches from the UND hoops teams, playing a little basketball on the hockey rink and checking out the arena (UND men’s hockey players were good sports in making cameo appearances)
  • Twitter updates
  • Facebook status updates and advertisements
  • Emails to UND alumni, students and other sports’ ticketholders
  • In-Arena Video Promos shown on the big screen during UND home hockey and basketball games
  • Traditional media, including print, radio and TV commercials, promos in game broadcasts, billboards and public relations

Winning numbers

Even though the UND teams didn’t win, the games attracted 4,354 fans, the largest crowd the two teams have ever played for in Grand Forks.

Other game stats:

  • 960 students attended the game, also a new record and far above the average 144 students/game for basketball this season
  • Game revenue more than doubled the highest single game revenue this season

To discuss how social media fits your game plan, contact us.

Friend and Follow the Fighting Sioux
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Marketing 2.0 – The Extreme Makeover Edition

By Eric Piela, January 18, 2010

One of my favorite SNL characters is Stuart Smalley, portrayed by Senator Al Franken. He used to look in the mirror and say, “I’m good enough, I’m smart enough, and doggone it, people like me!”  A humorous yet inspirational daily affirmation that reminds us that we are good just the way we are. In the same manner, I confess that I thought marketing was, indeed, beautiful just the way it was—despite its disparate processes and imperfections.

photo by tanakawho on Flickr

photo by tanakawho on Flickr

But the world went and changed. Communication technologies evolved and altered how we consume media. The next thing I knew, the marketing practices I fell in love with back in college had grown unsightly and questionably obsolete. But have no fear, marketers! Our old friend just needs a little nip-tuck, and she’ll be generating leads and building your brand just like the good ol’ days.

Here are five makeover trends meant to upgrade your marketing strategy.

1. Interruption to Engagement

“Psst. Hey you!  Stop what you are doing. Look over here, and listen to what we have to say!”  If our marketing efforts could talk, this is what they would be saying.

Our tactics and messages are typically about interrupting our audience in hope of gaining mind share. However, technology allows us to imbed our messages into our consumers’ lives without nearly as much disruption: emails read on smart phones, online pre-roll advertisements before watching your favorite sitcom on Hulu, and rich media banner ads that practically bring your website to your consumer without yanking them away from their current web page.  Be where your target audience consumes media. Make it seamless and easy for them to participate with your brand.

2. Awareness to Participation

Did someone say participate?  Previous marketing intellect prescribed a healthy dose of “attention grabbing,” taken with a full glass of “awareness building.” While both are still imperative, the latest studies show we need to take our marketing beyond simple awareness. Consumers don’t want to be talked to; they want to engage in a conversation.

Social media is about having a personal voice and sharing it with the world (or connections, friends and followers, depending on the social tool of choice).  Successful companies have found ways to transform customers into vocal consumer advocates via Facebook, Twitter, Linked-In, YouTube and community blogs. Craft your message, provide a platform for discussion, and engage in a dialogue with your audience—they are dying to be heard.

3.    Marketer-Centric to Customer-Centric

Bad news. We’re marketers and we have two things going against us: time and subjectivity. First, most of us are strapped and burning the candle at both ends—so we send communications out to consumers when we find the time, or when it’s scheduled on the promotion calendar.

Secondly, we forget to be objective. We force-feed our customers the value prop we’ve defined for our product or service. The reality is, customers don’t care about how smothered your inbox is, and they don’t care about your functionality spec sheet. Customers are looking for relevant information when it’s convenient for them, not you.

Marketing automation technology allows for triggered direct mail, email, and mobile responses which deliver that instant gratification your customers demand. Optimization features in these tools will soon allow us to automatically test and improve results of marketing campaigns for each individual—including collection of time and behavior-based data that will forecast when your customers are most likely to view your marketing communications.

4.    Segments to Individuals

Did someone say individual? (I’m getting good at this transition thing).  A number of years back, we thought we got smart. We started communicating to our consumer base differently by segmenting them into groups using demographics, firmographics, and purchase history.

We just can’t seem to catch a break.  Today, by tracking web-based behavior (website activity, email click-throughs, web form submissions, and social media interaction), we harness the power to completely customize creative and copy for each communication, ensuring the right message is used to resonate with your customer.

Personalized direct mail, email, banner ads, mobile messages are all feasible or on the horizon.  It’s not just cool (and a little freaky I’ll admit), it will soon be an imperative in order to break through the “one size fits all” clutter.

5.    Business Gets Personal

Business used to be personal.  I’m talking small-town bakery personal.  Then, mass communication exploded.   Service had to scale, and the goal was to reach as many people as possible with a single message.

However, marketing is in a throwback trend.  Corporation executives are having interpersonal two-way conversations with their consumers while the world observes. Studies show people trust other people more than any other marketing medium.

Subsequently, organizations are starting to share stories of people impacted by their brand. People listen, people respond with their own story, more people listen and respond.  Soon everything becomes marketing. Organic, consumer-driven discussion trumps the carefully crafted corporate message.

Who will take the torch from Stephen Colbert?

By Chris Hagen, January 12, 2010

usspeedskating_chrisblogThe United States Speedskating team is searching for a sponsor. Several sponsors have come on board leading up to the Olympic Games this February – including Steven Colbert from Comedy Central’s Colbert Report. After the team’s major sponsor, Dutch Bank DSB, went bankrupt in the fall, Colbert stepped in and drew plenty of attention to their needs. But his support ends in March.

What the organization needs now is a new long-term, program-sustaining sponsor that will fuel their organization for the next four years.

We’re working with US Speedskating, employing social media to increase opportunities for fans to connect with and contribute to the sport. But we keep coming back to the need for a sustaining, gold level sponsor.

We advise companies on sponsorship opportunities and help develop sponsorship programs and corporate giving programs. The best – and most long-term – scenarios result when the mission, values and reputation of a sponsor align with those of the organization it suppports. Possibilities for US Speedskating include companies with the hallmarks of strength, endurance and dedication. Companies with services focused on performance and values might also be a great fit.

With more than seventy clubs and a growing fan base of all ages , the sport enjoys a geographical reach across the United States. This February, the US Olympic Speedskating team is on track to continue their record of leading the winter Olympic medal count. (US Speedskating has earned 35% of all medals received by the United States during the past five winter games.)

And my favorite aspect of this sport is that it doesn’t discriminate. You’ll find men and women of all ages contribute to the sport.

Who do you think would be an ideal sponsor for the incredible US Speedskating team? Who could benefit from the level of attention already gained by Stephen Colbert’s involvement?

Photo: usspeedskating.org

Twitter Lip-syncing: Acceptable or Misleading?

By Alissa Pesta, December 30, 2009

Barack Obama, Britney Spears and 50 Cent are some of the Twitterers in the spotlight that have come around to admitting they have writers who update their Twitter page. Instantly, this turns me off from even wanting to follow them. I feel it’s only acceptable if their profile leads me to believe there is a ghostwriter–someone else writing in place of them. Otherwise, it’s no different then going to a concert and finding out Britney isn’t actually singing. Remember Milli Vanili?

I’m more intriqued by Shaquille O’Neal and Lance Armstrong who are vigorous Twitterers. According to the NY Times, Lance Armstrong tweeted about his broken collar bone only a couple hours after the incident. THAT is the dedication people are looking for. This goes back to our previous article, “Transparency. Word of the year.”

How do you feel? Is it acceptable or misleading to have a Twitter writer other then the owner of the Twitter account? Share your opinion with us:

Life Sciences Action Summit # 3

By Dave Roby, November 26, 2009

RRVRC Logo

Life Sciences Action Summit 3 – February 19, 2010

The Red River Valley Research Corridor and U.S. Senator Byron Dorgan are pleased to announce that a third action summit focused on the life sciences will be held on February 19, 2010. The summit will be held at the new Hilton Garden Inn in Fargo.

Action summits facilitate learning, networking and collaboration in the region and serve as a mechanism for marketing to and connecting with key partners in business and government from outside the region in a highly focused and purposeful manner.

More news about speakers and registration will be available in the next few weeks. If you are interested in sponsoring the Life Sciences Summit, contact Delore at delore@theresearchcorridor.com or 701-775-3354.

Stem OccupationsSTEM Occupations are Growing in the Region

Regional growth in the Corridor science and technology-based economy is translating to more science, technology, engineering, and mathematics job opportunities in the Red River Valley.

Led by physical and life science occupations, the STEM category of occupations (see chart) has added more than 2,200 jobs for 35% growth since 2002. This is well ahead of the 8% growth in the nation for the same occupation group.

U.S. Senator Dorgan Co-Sponsors Building a Stronger America Act

Building a Stronger America Act amends the Stevenson-Wydler Technology Innovation Act of 1980 to direct the Secretary of Commerce to award grants for the development of feasibility studies and plans for the construction of new or expansion of existing science parks. Allows the Secretary to guarantee up to 80% of the loan amount for loans exceeding $10 million for projects for the construction of such infrastructure.

Grindberg Joins AURP Board

Tony Grindberg, Executive Director of the NDSU Research and Technology Park has been elected to the Board of Directors of the Association of University Research Parks.

The Association of University Research Parks is a professional association of university related research and science parks. AURP’s mission is to foster innovation, commercialization and economic growth through university, industry and government partnerships. For more information, visit AURP’s Web site at www.aurp.net.

Red River Velley Research Corridor History

In early 2002, Senator Byron Dorgan convened a meeting with the Presidents of North Dakota’s state universities and colleges to propose a bold new program to draw millions of Federal research dollars to North Dakota.

“Experience has shown that where there is significant federal research work going on, new jobs and new businesses begin to cluster in order to provide commercial applications for the result of that work,” Dorgan said. “I think this can be a very big and important part of North Dakota’s economic future.”

Dorgan envisioned the University of North Dakota (UND) in Grand Forks and North Dakota State University (NDSU) in Fargo anchoring the research corridor, and then reaching out and working cooperatively with state colleges and universities throughout the state.

That first step has stimulated a cycle of Federal research and economic development in North Dakota and is helping to develop the State’s major universities into world-class research institutions. Since 2002 more than $300 million of funding has been directed to North Dakota to build world class research centers, support our growing high tech sector, build critical infrastructure and specialized facilities, and train skilled workers for emerging industries.

Red River Valley Research Corridor Coordinating Center

Senator Dorgan announced on March 17, 2004 the establishment of a Red River Research Corridor Coordinating Center to coordinate the region’s science and technology-based development strategy. The Center will track and work to acquire federal research funding, provide basic infrastructure support that will attract such work, and identify gaps in technology infrastructure and work to fill them. The Center will also provide links between state colleges and universities, commercialization teams, and business investment capital, and will market the state’s research and technology assets outside the region.

DeloreDr. Delore Zimmerman, President of Praxis Strategy Group, with offices in Grand Forks and Fargo was named to serve as the Coordinator. Delore has over twenty years experience working with companies in technology and information industries, universities and local development groups. Since co-founding Praxis in 1994 the company has been awarded 8 Small Business Innovation Research Awards.




Praxis Strategy Group is a partner with the Flint Group of companies.

If you build it they will come…will they?

By Andy Reierson, November 19, 2009

202224772_4e6f0d2c0eLast week I was speaking to a group of students at a college in Duluth about the different ways businesses can use social media. As I was finishing, a student asked a very important question, a question I’m confident many of you are struggling with.

His question was this, “I intern for a local company who has a Facebook fan page and a Twitter account but we don’t have any fans or followers. How do we get more people interested and engaged in our social media efforts?”

Am I right? Do you find your company in this same predicament?

Take a step back

First off, why did you jump on Facebook or open a Twitter account? Do you have a strategy or was it because you heard all of the hype and thought you needed to be there? If it’s the latter, at the minimum you may want to think about and answer these questions…

What are your goals for your social media program? Is it to gain awareness? Increase sales? Or create loyalty? Do you know who your target audience is, what social media services they use and how they use them? Do you have a plan to engage, empower and connect your followers/friends? Or are you going to use it as a message board to talk about yourself or your company? If that’s the case, use your website.

Okay, I get it…but that still doesn’t get people to “follow”, “fan” or “friend” me.

When you open a new location or add a new service, do you just sit back and hope that customers will figure it out? No, you tell people right. The same is true about your social media efforts…if you don’t let people know where you are and what you’re doing, nobody will know or care.

How do you do this? Use your website, online media, signage in stores, and/or TV and radio commercials, basically any and all different forms of media will work. The important thing is to give them a reason to join – what added value are they going to get from joining your social media program?

What companies do you connect with in social media? How did you learn about/find them? How active are you? What benefits do you receive for being a part of their social media community?

Photo courtesy of Justin Brockie.