Social Media Policy? Do you have a tradeshow policy or a phone conversation policy?

By Andy Reierson, June 30, 2010

Social media usage by businesses in Fargo, Duluth, St. Cloud, Grand Forks and Anchorage is increasing everyday and rightfully so. It’s a great way to connect and engage customers and prospects. And having a solid strategy to do so will allow you to move the needle and help you reach your goals and objectives for your social media program and your business.

With this increase in usage, however, HR directors are scrambling to govern social media activities by employees. This has led to companies large and small creating social media policies for their employees.

Mike Volpe from Hubspot takes a different look at social media policy development in his post Why Social Media Policy is Stupid. In his post Mike states “… the best “policy” is to hire smart people, give them the right coaching and training, set the correct culture around customer interaction, and then punish those who misbehave.” Although we have a social media policy for employees at Flint Group and have helped many clients develop social media strategies and social media policies, I kind of agree with him.

So what do you think, do businesses need a social media policy?

Top Ten Tips for Professional Email Etiquette

By Amanda Rolfe, June 28, 2010

Email is one of the most frequently used forms of communication in the business world. The more we use it, the more it seems we stray from formal writing. The following list includes tips to writing more professional and effective emails. Feel free to add your own tips to the list.

1. Keep your message short and sweet. People don’t want to read unnecessary information. If it can’t be summarized easily, it might be worth a phone call or face-to-face conversation.

2. Use proper spelling, grammar and punctuation. Write an email as if you are writing a formal letter, especially if you are writing to someone outside of your organization. Always reread for typos and to make sure your point is clear. If you feel you have spent a lot of time editing, save it as a draft and go back to it later. You may catch things that you previously scanned over.

3. Keep your emotions in check. People sometimes find it easy to say things in electronic communication that they would never say to someone’s face. Avoid “flame mail”—if you receive an email that concerns you, have a conversation with the person. You may find that it is all a misunderstanding. Remember—once you hit send you can never take it back.

4. Use the high importance button sparingly. It’s kind of like the boy who cried wolf. If you use it too much, people will think that none of your messages are important.

5. DON’T WRITE IN ALL CAPS. This gives the feeling that you are yelling at someone.

6. Include contact information in your signature. Some things are not easily solved by email, and there may be instances where people need to call you or even mail something to you.

7. Include a subject in the subject line. This makes it easier for people to reference your emails. If you are emailing someone on a different subject than a previous correspondence, open a new email to avoid confusion. 

8. Keep formatting simple. Avoid using fancy backgrounds and crazy fonts. Some email systems only recognize simple text, so they may not be able to recognize the font in your message, making it impossible to read.  

9. Keep attachment file sizes to a minimum. If you are worried the recipient’s system may not be able to receive large files, make arrangements to send them a disc or post to a sharing site, such as www.yousendit.com, to avoid server problems.

10. Don’t send anything that you wouldn’t want your grandmother to see. People have been fired for inappropriate emails. Even if you delete it on your end, the recipient will still have it. If there is any question as to whether your message is appropriate, it probably isn’t.

A Technique for Producing Ideas

By Alan Josephson, June 24, 2010

How can a book first published in the 1940s still be relevant to today’s creative professionals? By answering a question that inspired Chicago-based Advertising Executive James Webb Young to write it in the first place. How do you get ideas?

I recently read this book in its entirety in about an hour (it’s all of 48 pages). For those of you who only have a few minutes, I will summarize it here.

Step 1 – The Gathering of Raw Materials
While it seems like an obvious first step, it is often overlooked or not taken seriously enough (probably because it looks like work). The work you put in is extremely important as it is the base for any ideas to come. Far too many people sit around waiting for inspiration to strike.

For this step, Young recommends using 3×5 cards and writing down any information gathered so that it can be spread out, categorized, and filed easily.

The materials which must be gathered are of two kinds: specific and general. In advertising, the specific are those relating to the product and to the people whom you wish to sell it to. General materials are of equal importance as ideas are nothing more than a new combination of existing elements. In advertising, an idea results from a new combination of specific knowledge about products and people—with general knowledge about life and events.

He likens it to a kaleidoscope. Every turn shifts bits of colored glass into a new relationship and reveals a new pattern. The mathematical possibilities of new combinations in the kaleidoscope are enormous, and the greater the number of pieces of glass in it, the greater the possibilities of new combinations.

When gathering information, dig deep. On the surface there often appears to be no differences at all, but if you go deep enough you will nearly always find that between every product and some consumers there is an individuality of relationship, which may lead to an idea.

Step 2 – The Working Over of These Materials
This part of the process is harder to describe in concrete terms because it goes on entirely in your head. Take the different bits of materials you gathered on your 3×5 cards and feel them all over with your mind. Take facts, turn them this way and that, look for the meaning of them, bring facts together, and see how they fit.  

What you are searching for is the relationship, a synthesis where everything comes together like a puzzle. When looking for meaning, don’t scan them too directly or too literally; facts often reveal their meaning more quickly this way. Like the winged messenger who’s wings could only be seen when looked at obliquely. It’s this part of the process that the truly creative excel, and the part in which they often earn their reputation for absentmindedness.

As you go through this process, two things will happen. First, tentative or partial ideas will come to you. Write down ANY that sprout. Never mind how crazy or incomplete they may seem.  

The second thing that will happen is that after a while, you will get very tired of trying to fit your puzzle pieces together. Keep trying. Your brain, much like the body, also has a second wind.

Step 3 – The Incubating Stage
When you feel you’ve reached a point of hopelessness and everything is a jumble in your mind with no clear insight anywhere, drop it and walk away. Do something that stimulates your imagination or emotions. Listen to music, play with your kids, go to a movie. You’ve gathered info and masticated it well; now it’s time for the digestive process to kick in.

Step 4 – Eureka! I have it!
If you have really done your part in the first three stages of the process, you will almost surely experience the fourth. Out of nowhere the idea will appear, sometimes when you are least expecting it.  

Young sites an example from Mr. Ives, the inventor of the half-tone printing process. “While operating my photo-stereotype process in Ithaca, I studied the problem of half-tone process. I went to bed one night in a state of brain-fag over the problem and the instant I woke in the morning saw before me, apparently projected on the ceiling, the completely worked-out process and equipment in operation.”

This is the way ideas come: after you have stopped straining for them and have passed through a period of rest and relaxation from the search.

Step 5 – The Final Shaping and Development of the Idea to Practical Usefulness
In the final step of the process, you have to take your little, newborn idea out into the cold world of reality and see how it holds up. Many seemingly good ideas are lost when trying to make them fit into the practical exigencies in which they must work.

If it holds true, a really good idea will have self-expanding capabilities. It should stimulate those who see it to add to it. Possibilities in it which you overlooked will come to light and grow into form.

Technology’s Toll: Is the Price of Being Connected Too High?

By kelly.harth, June 21, 2010

Saying technology has changed the way we live is an understatement.

I bet once upon a time you would have never dreamed of checking your email during lunch with a friend. Or dinner with your family. It would have been not only rude, but incredibly inconvenient. Today, in our “always on” culture, social norms and expectations are changing.

According to recent studies, so are our brains. You might have thought your ability to chat, text, surf the Net and make dinner for your family meant you were adept at multitasking. In fact, studies show that people who identify themselves as multitaskers are in fact the worst at it. Researchers believe our relationship with technology has actually changed the way our brains work. As reported in the New York Times series Your Brain on Computers, technology provides sudden bursts of information to which our brains respond with a release of dopamine. In other words, digital stimulation can be addictive. And it compromises our ability to focus and switch among tasks. (You may want to check out the series’ two interactive tests in which you can see how you measure up in these areas.)

Many of us have been feeling the technology creep for awhile as it invades more and more areas of our lives. New devices have eliminated the “where” of  being connected—you don’t have to sit at your desk to check email—but, perhaps of more significance, it also eliminated the “when.” That puts the burden of turning off on you.  

How has technology impacted your life?

Nerd Arsenal: 6 Recommended Social Media & Advertising Blogs

By Libby Issendorf, June 15, 2010

As social media strategist for Flint Group, I’m often asked how I can keep up with the rapid pace of social media. By myself, I certainly can’t. So besides relying on Josh, Andy, Jen, and the rest of the Flint team to help me stay on top of the trends, I rely on my Google Reader full of social media blogs. Let’s take a peek inside my nerd arsenal:

Convince and ConvertSocial media marketing
These days you can’t throw a rock at the Internet without hitting a blog from a social media “expert.” But among the so-called experts, Jay Baer stands out from the crowd (and I’m not just saying that because Flint Group works with him). On Convince & Convert, Jay lives up to his promise of being a “hype-free” social media consultant with brilliant insight into social media strategy. Not to mention, he’s a really nice guy.

Nielsen WireTV and online statistics and reports
I started my advertising career in the media department, so I have a deep respect for numbers and metrics. Nielsen Wire regularly publishes useful statistics, from the top TV shows to the leading websites.

Mashable Social Media • Social media news and marketing
As the most all-encompassing social media guide online, Mashable is not where I’d send beginners to get an overview of social media. However, it’s an excellent place to search for specific information, and they have written a wealth of case studies, guides, and how-tos. Looking for a conference or social media event in your area? Check the weekly Mashable Social Media Events Guide.

Advergirl • Advertising and branding
Leigh Householder (better known as Advergirl) doesn’t post often, but when she does, it’s worth reading. She pumps her blog full of thought and insight, especially the series she has written on Getting Interactive, her Social Manifesto, and Advice for Newbies. Leigh contributes to What’s Your Digital iQ, which specializes in digital healthcare marketing. She’s also an incredibly kind person.

Lies, damned lies, and statistics • Statistics and commentary on all things digital
Dirk Singer of Rabbit keeps this blog full of the most recent social media news and statistics, along with commentary about why they matter. I especially appreciate the mobile/smartphone data he posts, and the commentary on news articles such as Time’s inclusion of Foursquare in their “worst inventions” issue.

Smart Brief on Social Media • Social media headlines in daily e-newsletter form
I guess this might be cheating, since it’s not actually a blog. SmartBriefs deliver the headlines daily to your inbox. A few seconds of headline skimming alerts me to trends and new campaigns from major players.

I also regularly read The Social Path, Social Media Explorer, Dim Bulb, the New York Times Media & Advertising, AdAge, AdFreak, and over 100 others. What are your blog must-reads? Please post in the comments.

Be the spark

By Sarah Libbon, June 14, 2010

I’m going to let you in on a little secret. Agencies get almost as excited about their work as parents with a brand new baby! And like any good parent, we like to brag a little about our creations, so here’s a page for the brag book.

The WestmorelandFlint team is proud to be helping the Duluth Children’s Museum ignite support for its capital campaign to relocate and expand. The fifth-oldest children’s museum in the nation, it has been offering unique play and learning experiences for children and families for over 80 years. Many of us at WestmorelandFlint have either “grown up” in the museum or are now bringing our children to “spark their imaginations.”

Our work with the museum began with a communications strategy for the museum’s capital campaign that is now being implemented in numerous ways, including a case statement, kick-off event plans and invitations, a progress display, business cards, and there’s more to come!

Our goal was to create communication materials that would convey the museum’s commitment to children, families, learning and the environment. Working alongside the Duluth Children’s Museum staff, board and capital campaign committee, we created the campaign theme “Be the Spark.” The colors, photos and graphic elements of these pieces convey play, learning and fun. The business cards even have an actual spinning pinwheel, representing the museum’s logo.

Take a look at the pieces we created for the museum and let us know what you think. We hope they will inspire you to be the spark and light the way for children for generations to come.

20600_3_invite2                                              DCM_bizcard
 

 

 
 

DCMPostcard2 

 
 

DCMPostcard

Feeding our app-etite

By Ken Zakovich, June 7, 2010

Apps are huge right now—as in asteroid-plummeting-to-Earth huge. They started on phones, and have quickly expanded to televisions. Who knows where they’ll wind up next? The reason for their popularity is well, simple. Meaning they’re simple to use and help simplify tasks like finding a restaurant or keeping up on the latest news. Companies are developing more than just useful programs. They’re finding new ways to market their business in an organic way.

For example, let’s say the brand is Miracle-Gro. Wouldn’t an app that reminds you to water your plants be helpful? Yes, and it would illustrate that the company cares about the health of your plants and how happy they make you feel. It helps position Miracle-Gro as an expert in plant care. And while the app should only be about watering plants, if you wanted to go further, then Miracle-Gro has a website, products and answers for you.

mzl_mwtbqcgi_175x175-75stbuxdw419MC_ATM_Hunter

Do apps like MasterCard’s ATM Hunter, Weber’s On the Grill, Vans Hub by Genwi LLC, or myStarbucks need to exist? Absolutely, and they should be the best in their category. The consumer can be engaged anywhere, not just in your store or when using your product. They are now actively sharing in an experience when they need you. This is a big payoff because it is hard for customers to let go of brand relationships when they become connected in new and emotional ways.

Praxis Strategy Group Initiative focuses on “living wage jobs” for Central Oregon

By Dave Roby, May 28, 2010

The non-profit group Deschutes Economic Alliance held a conference Monday at the Oxford Hotel in Bend. They introduced an initiative to develop a county wide plan attracting living wage jobs to Central Oregon. They’ve hired a company, Praxis Strategy Group to help research what needs to be done to create more jobs here.

Delore

Dr. Delore Zimmerman

President of Praxis, Delore Zimmerman said, “We are working with the Deschutes Economic Alliance in identifying some very focused areas where we can concentrate on how to make a difference here in the local economy.”

Praxis helps brings jobs to communities and regions by utilizing BEST PRACTICES and coordinating collaboration between business, government and universities.  Based in Grand Forks, ND, Praxis has offices in Fargo, ND, Los Angeles, CA and Praxis Africa in Accra, Ghana. A local group of business people are funding the study.

Praxis Strategy Group is a partner with the Flint Group

How’s your (client-agency) marriage?

By Chris Hagen, May 25, 2010

This year Bill and I will celebrate our 32nd wedding anniversary.  It was a big year for weddings among our friends and family, but not all of these marriages survived. So every time I hear of the relationship between a communications firm and a client referred to as a marriage, I have to agree. There are great days, good days and bad days in a marriage. But the relationships that endure are those built on mutual trust and respect.

That was a point in a discussion that I had yesterday with Roger Reierson, Flint Group CEO and fearless leader. He had handed me an article printed in the Canadian newspaper The Globe and Mail that he had kept entitled “In praise of older relationships” by business columnist Simon Houpt. Houpt’s article was in reaction to the news that Chevrolet had dropped Detroit-based Campbell-Ewald as its ad agency after a 90-year relationship. Frankly, long term relationships of that magnitude are rare in our industry, but at the Flint Group we feel blessed that we have bucked those industry averages. Many clients have been with us for more than a decade and several go back to our beginnings in the 1940s.

Houpt interviewed multiple clients and agencies for his article. Like several agency heads he talked to, we’ve lost clients that focused on the next hot agency (he called them the shiny new object) or because we didn’t give them “what they want” without questioning the positioning, the strategy or the impact on the brand. But inevitably their new relationships seem to fail as well.

The article and our discussions internally focus on the same truth, that the best creative work – and the best results – come out of deep, earned trust between an agency and the client. That kind of partnership is about working together, day in and day out. Much like a marriage. Don’t you agree?

The importance of access and trust.

By Andy Reierson, May 24, 2010

3434414425_bc814b8a35By granting your agency access to any and all information it needs to be successful, you will most likely achieve better results. Why? It allows them the ability to truly measure the effectiveness of their efforts, make tweaks and changes to marketing activities as they need, and most importantly, have a clear idea of how your marketing objectives relate to the long-term goals of your organization. All the while, building trust that you are going to let them do the job you hired them to do, and not treat them like a vendor.

I realize that every business has some information they don’t want to share. Be sure you are forthcoming with what is off limits early, and clearly explain why it’s not available. Likewise, if your agency asks you for information that doesn’t seem relevant, ask them why they value it. Remember, agencies are just trying to do their job, and the more information they have, the better they can do their job. The better they can do their job, the better off you will be.

What information are you not willing to share with your agency? Why?

Photo by notsogoodphotography.